Privacy Policy
At NeoReboot Solutions, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our system programming education services and website. We're committed to transparency about our data practices and your rights under Thailand's Personal Data Protection Act (PDPA) and international privacy standards.
Information We Collect
Information You Provide Directly
When you contact us, register for programs, or use our services, we collect information you voluntarily share including your name, email address, phone number, educational background, and programming experience level. We also collect information about your learning goals and specific interests in system programming topics.
Automatically Collected Information
Our website collects technical information through cookies and similar technologies, including your IP address, browser type, device information, and how you navigate our site. This helps us understand which programming topics interest our visitors most and improve our educational content accordingly.
How We Use Your Information
Educational Services
We use your information to provide personalized system programming education, track your learning progress, and customize course materials to match your skill level and interests.
Communication
We contact you about program updates, new courses in system programming, and educational opportunities that align with your stated interests and goals.
Service Improvement
We analyze usage patterns to enhance our curriculum, develop new programming courses, and create better learning experiences for our students.
Legal Basis for Processing
Under Thailand's PDPA, we process your personal data based on:
- Consent: When you explicitly agree to receive marketing communications or participate in optional programs
- Contract Performance: To deliver the educational services you've requested from us
- Legitimate Interest: To improve our services and provide relevant educational content
- Legal Obligation: To comply with Thai educational regulations and tax requirements
Data Sharing and Third Parties
We never sell your personal information to third parties. We only share data in specific circumstances outlined below, and always with appropriate safeguards in place.
| Third Party Type | Purpose | Data Shared |
|---|---|---|
| Educational Partners | Joint programming workshops | Name, contact info, skill level |
| Technology Providers | Learning management system | Progress data, assignments |
| Payment Processors | Course fee processing | Billing information only |
| Government Authorities | Legal compliance | As required by Thai law |
Your Privacy Rights
Access and Portability
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used format within 30 days. This includes your learning records, progress data, and communication history with our team.
Correction and Updates
If your information changes or you notice errors in what we have on file, you can request corrections at any time. We'll update your records promptly and notify any third parties who received the incorrect information.
Deletion Rights
You may request deletion of your personal data, subject to certain limitations. We may need to retain some information for legal compliance, completed transactions, or legitimate business purposes as permitted under Thai law.
Marketing Opt-Out
You can unsubscribe from marketing emails at any time using the link in our messages or by contacting us directly. You'll continue to receive essential course-related communications even after opting out of marketing.
Data Security Measures
We protect your information using industry-standard security practices including encrypted data transmission, secure server hosting, regular security audits, and limited access controls. Our team receives privacy training and follows strict protocols for handling personal data.
However, no online system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security and encourage you to protect your own account credentials and be cautious about the information you share online.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy:
- Student records: 7 years after course completion (required by Thai educational regulations)
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: 26 months maximum
- Payment records: 5 years for tax compliance purposes
International Data Transfers
Your data is primarily stored on servers within Thailand. When we use international service providers (such as cloud hosting or educational platforms), we ensure they provide adequate protection for your information through contractual guarantees and compliance certifications.
Children's Privacy
Our services are designed for adults aged 18 and older. We don't knowingly collect information from minors. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.
Changes to This Policy: We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or prominent website notice at least 30 days before they take effect.
Cookies and Tracking
We use essential cookies to make our website function properly and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.
We don't use advertising cookies or share data with advertising networks. Our tracking is limited to understanding educational content preferences and improving user experience on our learning platform.
Questions About Your Privacy
If you have questions about this policy or want to exercise your privacy rights, we're here to help.
Email: contact@neorebootsolutions.com
Phone: +66 53 712 396
Address: 209 Nipatsongkrew 4 Rd, Tambon Hat Yai, Hat Yai District, Songkhla 90110, Thailand
We aim to respond to privacy inquiries within 7 business days.